Ordering, Processing & Shipping
The shop does not accept returns or exchanges. Should there be as issue with your order after arrival, please contact us. Aethyr Art does not accept responsibility for lost packages. An investigation should be opened up with the United States Postal Service.
Please double check and confirm your contact info and address are correct at checkout. If you realize your information is wrong after ordering, be sure to contact us as soon as possible for it to be corrected. Packages returned due to incorrect shipping information are not eligible for refund. Re-shipment is available at customer request, at an additional fee (10% of order total) and a shipping re-charge.
Order processing time (the time it takes to make, pack and drop off your order at the post office) is a maximum of 7 days and is subject to change depending on order volume. Order shipping time (the time it takes for your package to move through the mail) varies between 2-5 business days.
Orders can only be cancelled and refunded if they have not been dropped off at the post office.
All packages are sent through United States Postal Service. You will receive notification when a tracking number becomes available. We ship to the 50 United States.
Materials
Wire used in wire wrapped pieces is primarily made of copper with a lacquered and tarnish resistant coating. Jump rings, jewelry findings and chains used are made of iron. Aethyr Art stands behind the quality of our craftsmanship and authenticity of our materials. Many of our pieces consist of thrifted, upcycled, and repurposed materials.
Jewelry Care
Jewelry care instructions will vary based on materials used. It is generally recommended to refrain from wearing your jewelry when sleeping, bathing or during physical activity. It's best to store your jewelry in a jewelry box, away from direct sunlight and moisture.
Caring for crystal jewelry will be specific to the type of crystal, as all crystals have varying hardness, sunlight sensitivity, and reactiveness.